Daniel StoyanovGoldieHair salon chatbot

Golden Hour Hair Studio · Manchester

Goldie

Books the colour, never skips the patch test

Goldie is the front desk for Golden Hour Hair Studio, on the website day and night. She quotes the menu by stylist level, matches clients to the right stylist and books straight into the salon diary, last-minute cancellations included.

Take a look inside

3 conversations inside · the back office on show

Hair salon chatbot

What Goldie does for Golden Hour Hair Studio

A front desk that knows the menu, the diary and the house rules, and keeps them when a client would rather it didn’t.

  1. Balayage3½ h
    Stylist
    not offered
    Senior
    £175
    Creative Director
    £210

    Aftercare Wait 72 hours before washing so the toner sets.

    01

    The menu, priced by level

    Every quote comes from the salon’s own menu: chair time, the price at Stylist, Senior and Creative Director level, and whether a deposit applies. Ask about aftercare and Goldie reads the tips off the same entry.

    • Best matchSunny PatelSenior£175
    • Dee OkonkwoCreative Director£210
    02

    The right chair for the job

    Matching ranks the team by who is known for the service and who is strongest with your hair type, so curls go to Rhea and lived-in blondes to Sunny, each with their price.

  3. Patch testToday · 17:3048 hoursColour fromThu 15 Oct · 17:30
    • Thu 15 Oct · 13:00 with SunnyUnder 48 h after your patch test
    • Fri 16 Oct · 09:30 with SunnySenior · £175
    03

    Patch test first, every time

    No colour goes in the diary without a clear patch test, done here, at least 48 hours before. If there isn’t one, Goldie books it. The diary shows the first opening inside the gap greyed out and offers only the times after it, and the booking system refuses anything sooner, or a test that isn’t on the client’s record or booked in the chat. Charm doesn’t get round it.

  4. Deposit link sentsent
    Amount
    £35 (20% of £175)
    Sent to
    07700 900412 by text
    Pay by
    Wed 14 Oct · 11:40

    No card details in chat, ever

    04

    Deposits, never card details

    Appointments of two hours or more are held, not confirmed, until a 20% deposit is paid. Goldie texts a secure payment link, only ever for a booking the diary has actually held, and never asks for a card number in the chat.

    • Today · 15:30 with MaisieStylist · £48 · just freed up
    • Today · 16:30 with BeaCreative Director · £72
    • Today · 17:00 with RheaSenior · £58
    05

    Last-minute chairs, filled

    “Anything today?” checks today’s diary first. A cancellation comes back flagged as just freed up, and Goldie offers it before anything else, so an empty chair becomes a booking.

    1. Now
    2. Session 1
    3. Session 2
    4. Goal

    Usually 2–4 sessions, 4–6 weeks apart

    Passed to Dee, Colour teamThu 15 Oct · 18:00 (30 min) · free

    06

    Big colour changes go to the Colour team

    Box black to platinum is never promised in one sitting: colour correction can’t be booked as an ordinary appointment. Goldie explains the staged plan, books a free consultation with Dee and hands over the history and the deadline.

Posted at the front desk

The house rules Goldie keeps

Whatever a client says. The patch-test gap, the deposit hold and consultation-first colour correction are enforced in the booking backend’s code, so they hold even when a conversation goes sideways.

  1. No colour without a patch test done here at least 48 hours before: not for a quick gloss, not on a test from another salon, and not on a client’s say-so.
  2. A reaction on a client’s record stops colour bookings and goes straight to the Colour team.
  3. Never takes card details in the chat. Appointments of two hours or more are held for a 20% deposit, paid by secure link, and a link only goes out for a booking the diary has held.
  4. Never promises a big colour change in one sitting. Colour correction starts with a free consultation.
  5. Quotes prices, times and openings only from your menu and diary, never from memory.

Inside the demo

Three conversations, booked in

What to watchIn the balayage conversation, a new client wants colour this Thursday: Goldie books the patch test before anything else and only offers colour from 48 hours after it, even when that rules Thursday out.

  1. Conversation 017 tool callsBook a balayageA new client wants colour this week: Goldie books the patch test first, finds a senior colourist 48 hours later, texts the deposit link and keeps card details out of the chat.Run it
  2. Conversation 026 tool callsAny cuts today?Fills a 15:30 cancellation on the spot, won’t squeeze in a “quick gloss” without a patch test, then books the gloss for when it’s safe.Run it
  3. Conversation 035 tool callsBlack to platinum?Won’t promise box black to platinum in one sitting: holds the line when pushed, books a free consultation with the colour specialist, and a blow-dry for the party instead.Run it

After hours

Under the hood

Where clients would find it

  • Website chat widget
  • Instagram DMs
  • WhatsApp Business

Built to connect to

  • Salon booking software (diary, menu and client records)
  • Card payment links for deposits
  • SMS gateway for confirmations and links
  • Colour team inbox for hand-offs

In this demo the diary, client records, payments and Colour team inbox hold a fictional salon’s sample data. None of the above is connected.

Model

Built for Claude Opus 5.5, with adaptive thinking at low effort and summarised thinking for the behind-the-scenes panel.

What it can do

  • Menu and prices by stylist level
  • Stylist matching by service and hair type
  • Diary booking, last-minute cancellations included
  • Patch test checked and booked before any colour
  • Deposits by secure text link
  • Colour-correction consultations with the Colour team

Tools · 8

  • get_servicessafe · readsReading the menu · Service menu
  • match_stylistsafe · readsMatching a stylist · Salon diary
  • check_availabilitysafe · readsChecking the diary · Salon diary
  • check_patch_testsafe · readsChecking the patch-test record · Client records
  • book_patch_testcaution · writesBooking the patch test · Salon diary
  • book_appointmentcaution · writesBooking the appointment · Salon diary
  • send_deposit_linkcaution · writesTexting the deposit link · Payments
  • request_consultationcaution · writesBooking a colour consultation · Colour team

Pull up a chair

Step inside Golden Hour’s homepage with Goldie open on it, and watch every patch test, held slot and deposit link land in the back office.

Take a look inside