Haven

02The brief

What Haven does for Hartley & Finch

One widget takes three kinds of visitor: people looking for a home, owners wondering what theirs is worth, and tenants with something broken. Haven does the first job of each, then puts the right person on it.

1. 01

   Plain-English search, real listings

   Visitors describe the home the way they’d say it. Haven turns that into a search of the listings (bedrooms, price, kind of home, area, garden, parking) and answers with cards: price, rooms, EPC and the walk to the nearest primary. When nothing fits, it offers the one change that would find something, never an invented listing.

   We’re looking for 3 beds with a garden near good schools, under £475k.

   • To buy
   • 3+ bed
   • Garden
   • Up to £475,000
   • Nearest school first

   £465,00014 Hazelbury Terrace3 bed · Terrace · Garden · EPC D · Primary 0.2 mi

2. 02

   Viewings straight into the diary

   Haven reads the negotiator’s diary, offers the free times and books the one the buyer picks, with a text confirmation to their mobile. Viewings run Monday to Saturday, up to six weeks ahead. A time that is already taken is refused, and the free times that day are offered instead.

   Sat 17 Oct · 14 Hazelbury Terrace

   • 09:30Taken
   • 10:15Free
   • 11:00Booked
   • 11:45Taken
   • 12:30Free
   • 14:00Free

3. 03

   Every buyer qualified and scored

   After the booking come four questions: budget, mortgage in principle, chain and timescale. The answers land in the CRM with a lead score from the agency’s own weights, so negotiators ring the proceedable buyers first. The score is for the team; Haven never quotes it to the buyer.

   91/ 100 · hot

   • Finance26/30
   • Chain30/30
   • Timescale15/20
   • Budget fit20/20

4. 04

   A valuation range, never a promise

   Owners get an instant estimate from comparable sales nearby over the last year, adjusted for condition, outdoor space and parking. It is always a range, always labelled as an estimate and not a valuation, and too few sales means no range at all. Then Haven books a free valuer visit.

   Estimate · not a valuation£380,000 – £410,0002-bed terraced home · Larkhall · 4 comparable sales

5. 05

   Safety before service

   Repairs are prioritised by rules in code, not by how calm a tenant sounds. A smell of gas, a carbon-monoxide alarm, sparking electrics or a serious leak is an emergency: the safety steps and the right number come first, the on-call property manager is paged, and no routine contractor slot is offered.

   Smell of gas: get out, then call 0800 111 999Call 0800 111 999

   1. EmergencySafety steps now · on-call property manager rings within 15 minutes
   2. UrgentContractor within 24 hours · lettings team rings within 2 working hours
   3. RoutineContractor within 14 days · arranged with the tenant

6. 06

   Facts, not steering

   Under the Equality Act agents must not steer people towards or away from areas. Haven never calls a street good, bad or right for someone; it gives distances, schools, stations, council tax and EPC, and says where to check. The search cannot even filter on who lives somewhere, only on the home.

   …near good schools…

   Three homes fit: three or more bedrooms, a private garden and under £475,000, sorted by the walk to the nearest primary school. I can’t rate schools or areas for you, but the latest Ofsted reports and the council’s admissions catchments are the fair way to compare them.

   • Primary 0.2 mi
   • Primary 0.3 mi
   • Primary 0.4 mi

04Three conversations

Inside the demo

Hartley & Finch’s homepage with Haven open on it, and a behind-the-scenes panel showing every diary check, booking, CRM record and alert, step by step.

What to watchWhen a tenant says they can smell gas, Haven gives the safety steps and 0800 111 999 before asking anything, opens an emergency job and pages the on-call property manager. It never offers a routine contractor slot.

1. Conversation 01“Find a 3-bed with a garden”From a plain-English brief to listing cards, a Saturday viewing in the diary and a buyer scored in the CRM.Run it →
2. Conversation 02“What’s my house worth?”Comparable sales give a range, clearly labelled an estimate and not a valuation, and a free valuer visit goes in the diary.Run it →
3. Conversation 03“I can smell gas in my flat”Safety steps and 0800 111 999 before any questions, an emergency job and the on-call property manager paged. No routine contractor slot.Run it →

05Services

Under the hood