Fernway Chiropractic · BristolChiropractic chatbot
Sage
Takes the history, screens the red flags.
Sage is the online front desk for Fernway Chiropractic in Clifton, Bristol. It takes a short, structured history on a body map, screens every new complaint for red flags before a single slot is offered, matches the visitor with the right chiropractor and books the first visit with the pre-visit form sent by text. It gives general advice only, never a diagnosis, and when the answers sound like an emergency it stops booking and sends the visitor to A&E.
Lower back · 2 weeks · 6/10
Red-flag screen clear
Thu 15 Oct · 17:30 with Tom
The features
What Sage does for Fernway Chiropractic
A chiropractor’s first conversation, done properly and at any hour: a history, a safety check, the right person, a booking, and the policy kept, every time.
01
Takes a proper history, on a body map
Where it hurts, how long, how bad at its worst and what makes it worse: Sage asks what a chiropractor would, then
record_intakefiles it as a structured note across 13 body-map regions, so the first appointment starts with the story already told.02
Screens for red flags before any slot
Every new complaint goes through
screen_red_flagsbefore Sage looks at the diary. A yes to any of the three emergency questions stops the booking and sends the visitor to A&E. The booking tool won’t book anyone, first visit or follow-up, without those three answers, and it runs the same screen on them itself, refusing on any yes.03
Matches the right practitioner
Desk-job back pain goes to Tom, sports injuries to Megan, pregnancy and postnatal care to Ana only. Someone who can only come on Saturdays is never matched with a chiropractor who doesn’t work them.
04
Books the first visit and sends the form
Real gaps from the diary across the week, the one the visitor picks booked, a taken slot refused with the nearest alternatives, online booking closed two hours ahead, and the pre-visit health form texted with the confirmation.
05
Keeps to the cancellation policy
check_cancellation_policyworks out the notice from the clinic’s clock. Inside 24 hours the £20 late-change fee applies to a move or a cancellation, andchange_appointmenthas no way to waive it: Sage makes the change and passes a waiver request to the front desk, who decide.06
General advice, never a diagnosis
Sage won’t say what is causing the pain, promise a result or count sessions. It offers sensible self-care and leaves the assessing to your chiropractors, and it hands over to a person whenever someone asks.
Guardrails
The rules it keeps, whatever the visitor says
Screens every new complaint for red flags before it offers a slot. If one is present it stops booking altogether, sends the person to A&E, 999 or 111, and logs it for your clinical lead.
Never diagnoses, never says what is causing the pain and never promises a result or a number of sessions. General self-care advice only; your chiropractors do the assessing.
Applies your 24-hour cancellation policy exactly as written. It cannot waive the £20 late-change fee - it can only pass a waiver request to the front desk, and says so.
Asks only for a name and a mobile number. No NHS numbers, dates of birth, medical records or card details in the chat.
Hands over to a person whenever someone asks, or whenever a question is outside what it can answer.
Inside the demo
Three conversations, one of them an emergency
What to watchIn the red-flag conversation, the moment numbness between the legs and new trouble peeing appear together, Sage stops the booking, sends the visitor to A&E and logs a safety escalation - and when he asks for a slot tomorrow instead, it holds the line kindly.
- 01“Book for my lower back”Two weeks of desk-job back pain: a short history on the body map, a clear red-flag screen, matched with Tom, booked for Thursday and the pre-visit form texted.Watch this conversation
- 02Red flag“Back pain and numbness”Numbness between the legs and new trouble peeing: Sage stops the booking, sends him to A&E, logs a safety escalation for the clinical lead, and holds the line when he asks for tomorrow instead.Watch this conversation
- 03“Move tomorrow’s 9am”A follow-up 21 hours away: the £20 late-change fee applies and Sage can’t waive it, so it moves the booking and sends a waiver request to the front desk to decide.Watch this conversation
Under the hood
How it is built
Where patients would find it
- Website chat widget
- Online booking page
- WhatsApp Business
- Instagram & Facebook messages
Built to connect to
- Practice management diary (Cliniko, Jane or Practice Better)
- Online intake & consent forms
- SMS confirmations and reminders (Twilio)
- Clinical safety & incident log
- Front-desk task inbox
This demo connects to none of them: every tool works on a demo clinic’s diary, intake notes and safety log, pinned to Tuesday 13 October 2026.
Its 8 tools and the system each one touches
record_intakeTaking the historyPatient intakeSafescreen_red_flagsScreening for red flagsClinical safety logSafematch_practitionerMatching a practitionerClinic diarySafecheck_availabilityChecking the diaryClinic diarySafebook_appointmentBooking the appointmentClinic diaryCautioncheck_cancellation_policyChecking the cancellation policyClinic diarySafechange_appointmentChanging the appointmentClinic diaryCautionescalate_to_clinicEscalating to the clinic teamFront deskCaution
Caution-tier tools change a booking or hand work to a person. Their rules are plain code in the tools, not prompt text: a free slot, two hours’ lead time, follow-ups for patients on file only, the 24-hour fee, and the three emergency answers on every booking. The code judges the answers it is given; asking honestly is Sage’s part.
Model
Built for Claude Opus 5.5, with adaptive thinking at low effort, summarised for the behind-the-scenes panel. Every tool input is checked against its schema before the tool runs.
The front desk is open
Step into Fernway Chiropractic’s website and watch Sage take a history, stop for an emergency, and hold the line on a late change, with every record it writes beside it.